Mercia follows a '15 day no questions' asked return policy online.
Every return should contain the original packaging. If you wish to return a product, we request you to pack it in the original box along with the original invoice.
Damaged / Defective Product
If you have received a damaged or defective product, you can return it within 15 days of delivery at no extra cost. The 15-Day Return Policy is applicable to all products sold on Mercia.in
Product Specific Policies:
Items should be returned in the original condition you had received them in.
Please understand that we cannot accept returns under the following instances:
- Damages due to misuse of product
- Products with tampered or missing serial or UPC numbers or labels
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.
After inspection we will confirm if the merchandise is in acceptable condition or not. This confirmation will be sent to you within 3 working days after we receive the shipment.
Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment.